Refund policy

CANCELLATION POLICY

If you want to cancel any order placed with us, simply write to us at sales@silvermokka.com to request cancellation within 24 hrs of placing the order.

We request you to cancel your order as early as possible, if you need to. Any order that has been processed and dispatched cannot be cancelled.

Refunds will be processed within 2-4 business days after cancellation request, if the payment has been made for the order.

RETURNS/ REFUND POLICY

If you are unsatisfied with any product purchase you have made from our website,  please contact us within 7 days of shipment on sales@silvermokka.com for a replacement or 100% refund from the email ID used for placing the original order.

Request you to please share the below with us, for faster processing:

  1. Order ID
  2. Items you would like replaced/ refunded
  3. Any reason because of which, you didn't like our product and want to return/ get it replaced

 

Note:

  • All Packets should be returned back to us, even if opened, in case of refund/ replacement
  • Any equipment/ merchandise can only be refunded if it is returned back to our locations in new and unused condition
  • Refunds are initiated within 2-4 business days, from the date of return into our locations. Depending on the clearing cycle of the customer's bank, the time to credit back to the customer account can vary.

 

DELAYED SHIPMENT REFUNDS/ REPLACEMENT

At SilverMokka, we use a variety of third-party courier partners and, in some cities, our own delivery fleet. We expect that most orders across India are delivered within 0-5 working days, assuming that there are no unexpected delays due to weather, disturbances among other reasons.

If the order does not reach you within 10 working days (post-dispatch), we will send you a replacement or issue a full refund for the same, depending on your preference.

Please understand that as we have limited control over the shipments once it is shipped/ picked up by our courier partners, we’re unable to cancel or refund the order before the above mentioned timeline.

However, this does not apply to failed / delayed deliveries due to issues at the customer’s end (incorrect address, incorrect pin-code, no response on the contact number, incorrect contact number etc.).